Privacy Policy

1. Who we are

Allbaby is a tradename of Strollerpark Babycare requirements LLC, a company based in Abu Dhabi, United Arab Emirates. We sell organic bamboo baby sleepwear. For privacy questions, contact us via WhatsApp on +971 50 376 0341 or by email at hello@allbaby.com.

2. What data we collect

We collect only the personal data necessary to provide our products and services:

• Account and contact data: name, email address, phone number and delivery address.
• Order data: products purchased, payment confirmation, shipping and returns information.
• Technical data: IP address, browser type, device information, cookies and usage data through Shopify and analytics providers.
• Communications: messages you send us via WhatsApp, email or customer-support channels.

3. How we use your data

We use your personal data to:

• Process, fulfil and ship your orders.
• Provide customer support and handle returns or complaints.
• Send order confirmations, delivery updates and service messages.
• Improve our website, products and shopping experience.
• Send marketing communications only when you have opted in.
• Comply with legal and regulatory obligations.

4. Legal basis for processing

Under UAE data-protection law, we process personal data based on: your consent (for marketing and non-essential cookies); the performance of a contract (to fulfil your order); compliance with legal obligations (tax and consumer-protection laws); and our legitimate interests in operating and improving our business.

5. How we share your data

We do not sell your personal data. We share it only with trusted service providers who help us run our business, such as payment processors, shipping partners and Shopify (our e-commerce platform). Each provider is contractually required to keep your data secure and use it only for the services they provide to us.

6. International transfers

Some of our service providers operate outside the UAE. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or the provider's certification to an approved data-protection framework, so that your data receives an adequate level of protection.

7. Data retention

We keep your personal data only as long as necessary for the purposes described in this policy, or as required by UAE tax, consumer-protection and other applicable laws. Order and accounting records are typically retained for at least five years. Marketing preferences are retained until you withdraw consent.

8. Your rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data in certain circumstances.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing at any time.
• Lodge a complaint with the UAE Data Office.

To exercise any of these rights, contact us via WhatsApp on +971 50 376 0341 or email hello@allbaby.com. We will respond within the timeframe required by applicable law.

9. Cookies and analytics

We use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use the site, and measure the effectiveness of marketing. You can manage cookie preferences through your browser settings. Essential cookies required for checkout cannot be disabled without affecting site functionality.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encryption in transit, access controls and regular security reviews of our systems and providers.

11. Children's privacy

Our website is directed at parents and carers. We do not knowingly collect personal data directly from children under the age of 18. If you believe a child has provided us with personal data without parental consent, please contact us so we can delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated "Last updated" date.

13. Contact

Questions about this Privacy Policy? WhatsApp us on +971 50 376 0341 or email hello@allbaby.com.